The Village of Algonquin, IL

Water and sewer users may monitor and manage water usage near real-time through the Water Meter Customer Portal that is integrated with the software of the Village's water meters. Customers have the ability to access their water usage and setup email and text alerts for high consumption to meet cost-saving goals and detect possible leaks.

Learn how you can access your water meter to monitor your water usage.

Although the Public Works Department is responsible for repair and maintenance of the Village's water infrastructure, it is the customer's responsibility to detect and repair leaks in their home.

If you have experienced a larger than anticipated bill, please consider potential causes such as a humidifier (cold weather months), outdoor watering (warm weather months), water softener, and overnight guests.

Often, most customers experience a larger than usual bill due to a running toilet, which can go unnoticed due to the silent nature of these leaks. If you suspect a running toilet is the cause of your higher bill, here are some steps you can take to check:

• Add a small amount of food coloring into the tank of your toilet.
• Wait approximately 30 minutes and check the water in the toilet bowl. If it has changed color, a leak is occurring and the components inside the tank will need to be replaced to resolve the leak.

Learn about how you can lower your water bill.

Algonquin is committed to ensuring high-quality water for all its residents. Below, you can access detailed water quality reports to stay informed about the safety and standards of your drinking water, as well as a water hardness zone map to better understand the mineral content of water in different areas of Algonquin.

• Water Quality Reporting: The Consumer Confidence Report (CCR) is an annual water quality report that lists regulated contaminants in drinking water, as required by the Safe Drinking Water Act. Algonquin provides water quality reports yearly to inform residents about their water safety.
• Water Hardness: The Village of Algonquin monitors water hardness from its wells, providing a Water Hardness Map for residents to set their water softeners accurately.

Report any concerns about water quality or water pressure to the Village online.

For customer convenience, the Village offers automatic direct debit for payment of utility bills. To enroll, customers must complete the Autopay (ACH) Enrollment Form. Payment for your next billing cycle will be automatically withdrawn from your account on the due date. Customers may also unenroll in automatic direct debit payments by completing the Autopay (ACH) Termination Form.

Enroll in automatic direct debit water and sewer utility payments.

Customers may make payments online using their credit or debit cards using GreenPay. Customers do not need to create an accountfor one-time payments; however, those choosing to make one-time payments will only have the option to pay the total amount due. To make payments for amounts other than the amount listed on the bill, customers must create an account.

Make an online credit or debit card payment.

Other options for bill payment include:

• Mail:  You may mail your payment to the following address:

 Village of Algonquin
 Attn: Water Billing
 2200 Harnish Drive
 Algonquin, IL 60102

• Drop-Off:  There is a drop box available 24-7 at the Ganek Municipal Canter in the circle driveway off of Harnish Drive.
• In-Person:  At the General Services Administration counter at the Ganek Municipal Canter during normal business hours.
• Online Banking:  You may use your financial institution’s online bill pay system to make payment. Learn how you can pay your water bill through your bank.